Refund policy

EXCHANGE, RETURNS, AND REFUNDS POLICY

🔄 Exchanges
We accept exchanges only if the item is in perfect condition: unworn, unwashed, and with all original tags.

We encourage you to carefully check the size guide and product description before completing your purchase.

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🕒 Timing
Exchange requests must be submitted within 14 days of receiving the order.

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📝 How to Request an Exchange
To start an exchange request, please contact us by email at steulen@gmail.com, including:
• Order number
• Item and desired size/variant
• Clear photos of the item in its original condition

Each request will be evaluated by our team.
Exchange authorization is at our sole discretion.

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💡 Exchange Process
You can exchange the item by shipping it back to us via a trackable courier.
The cost of sending the item for exchange is the responsibility of the customer.
Once we receive and verify the product, we will send you the new size. The shipping of the new item will be at our expense.

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📦 Returns and Refunds
We accept returns only in the following cases:
• The item received is defective
• The item was damaged during shipping
• The item received is different from what was ordered

We encourage you to carefully check the size guide and product description before completing your purchase.

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📝 How to Request a Return
To start a return request, please contact us by email at steulen@gmail.com, including:
• Order number
• Description of the issue
• Clear photos of the defect or damage

Each request will be evaluated by our team.
Return authorization is at our sole discretion.

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💰 Refunds
If the return is approved:
• The refund will be issued to the same payment method used
• Original shipping fees are non-refundable
• Refund processing time may vary (usually 5–10 working days)

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⚠️ Conditions
• Items must be unworn, unwashed, and with all original tags
• We reserve the right to refuse the return or exchange if these conditions are not met.